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RMA Request

To initiate a return, please complete the form below to obtain a Return Merchandise Authorization Number.  All returns/exchanges require a RMA number.  Upon receipt of your request, we will mail or e-mail you a shipping label to enable the return of your merchandise.  All returns/exchanges require an RMA number.  We allow 48 hours from the time you receive your merchandise to notify us of any problems.  No returns will be accepted beyond 30-days from the time of purchase.  Please review our detailed return policy for non-cosmetic products and cosmetic products.


Once we receive the returned product and the product is verified to be in saleable condition (does not include products damaged or defective products), the refund will be initiated.  Unless the product is damaged or defective, we do not refund shipping costs for returned merchandise.


Reason Type of Refund
Not what expected; do not want For returns that are not damaged, 15% restocking fee will apply;  product replacement or credit only
Damaged or defective Full refund when the item is returned to us

Return Merchandise Authorization Number Request

*all fields are required to process your request 


Case Reason:
Contact Name*
Order ID:*
Reason for Return*: - Please select one
Return Description*:  Please describe the products that are being returned.  If the product is defective, please describe the problem.  If exchanging, let us know if you want the same item or a new item.
Refund Request*: Please see the table above explaining the types of refunds we offer.  Exchanges may include additional shipping charges + the difference in cost.
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