We provide three different ordering options:
(1) Call us toll-free at (866) 2-MAKEUP between the hours of 8:00am and 5:00pm
Pacific Time.
(2) You can fax your order to us 24-hours a day at (562)
799-5501
(3) You can mail your order to: Make-up Channel,
Inc., Attn: Order Dept. 3020 Old Ranch Parkway, Ste. 300,
Seal Beach, CA 90740
We’ve made it easy for you to sample our products. View our
pre-selected, introductory samplers. All sales are final.
Therefore, we highly encourage you to sample our products prior to
placing a substantial order.
International:
samples may be ordered
through a sample order of $200 minimum.
All first orders must be paid in full by Visa, MasterCard, AMEX, or
prepaid by cashier’s check or money order.
Our vast inventory is always moving. On occasion, a product may be
temporarily out of stock at the time your order is placed. Please be aware that we
DO NOT back-order. Your invoice will flag any products that were not
shipped. You
are not charged for any products not shipped.
To process your order quickly, orders are placed into our system almost
immediately. Once they are in the system, we cannot add-on or amend
them. Therefore, please review your order carefully to avoid later
inconvenience.Rush orders are subject to an additional $75.00 to ship within a 24-hour
time-frame on in-stock products.A 15% service charge will apply.
There is a $30 fee for any returned check.
Prices are subject to change without notice.
If you
are interested in our Distributor/Reseller Opportunity, please
click
here to request additional information. Once your account has
been established, you will have access to our distributor portal which
includes business pricing and order tracking information via the web 24
hours per day. There is no fee to access our distributor portal.Domestic US: Minimum
order is $150. Minimum per color per product is 3 pieces. Order in
multiples of 3’s only. All sales are final, so we encourage you to
purchase samples of new shades prior to placing a larger order.
Samples/single pieces may be ordered at a discount to try new colors or products never purchased before at the 3-unit
price. Contact us at
sales@makeupart.net to request coupon code.
International:
Opening orders must meet a $5,000 minimum. 12 piece minimum per
product. Reorders require a $1,000 minimum. Samples and
single pieces may be ordered
through a sample order of $200 minimum.
We
offer our retail customers a 30-day money-back guarantee if not
completely satisfied with a product purchase. If, at any time during the
30-day period after purchase, you are not satisfied with your purchase,
please complete a RMA request form.
A 15% restocking fee will be applied to all return shipments and unused
products. Product replacement or credit only. No returns beyond 30 days of
purchase will be accepted. There will be no
returns accepted without a RMA Number, NO Exceptions!! If you are
returning a product as a result of our error, we will gladly pay the
return shipping costs. To qualify for a refund, customers wishing
to return/exchange products, must complete an RMA request form
prior to returning the merchandise. Upon receipt of your returned
product, Make-up Channel, Inc. or Professional Beauty Corporation will
issue a refund and will notify you of your refund status via e-mail.
Returns are not allowed unless authorized by Make-up Channel, Inc. or
Professional Beauty Corporation.
All beauty, cosmetics, and makeup products have only a 15-day return
policy from the date of sales receipt. Due to the nature of the product,
it cannot be returned if it has been opened. NO Exceptions.
This is an "UN-opened" return policy, only! If you are returning a
product as a result of our error, we will gladly pay the return shipping
costs. To qualify for a refund, customers wishing
to return/exchange products, must complete an RMA request form prior to
returning the merchandise. Upon receipt of your returned
product, Make-up Channel, Inc. or Professional Beauty Corporation will
issue a refund and will notify you of your refund status via e-mail.
Returns are not allowed unless authorized by Make-up Channel, Inc. or
Professional Beauty Corporation.
Once your order has
been shipped, you will receive a tracking number via e-mail. If
you established an account, you can access your tracking information by
accessing your account. If you did not establish an account and
your package was sent via USPS Priority Mail,
click here to track your package. If your package was sent via
UPS,
click here to track your package. For orders that were shipped
outside of the United States, please contact us directly at
sales@makeupart.net for
additional tracking information.
All orders are usually shipped within 3-5 working days of receipt of
your order. We do not guarantee the freight service’s delivery time,
unless shipped via overnight or second day.Did you receive a damaged or defective
product?: If the merchandise has a damaged or defective part
or has been damaged during shipping, please contact us
within 48 hours of receiving the product. Please keep the carton
and packaging as the shipping carrier may require a damage inspection to
process the claim. Please complete a RMA Request Form to help us
process your return or exchange.
Did you receive the wrong product or an product you didn't
order?: While we have operational standards in place to
minimize order errors, accidents happen. If the
product we sent is the wrong product, please contact
us within 48 hours of receiving the product. Please complete a
RMA
Request Form to help us process your return or exchange.
Not what you were expecting, ordered the wrong product?:
If you are not satisfied with the product you have received, please
contact us within 48 hours of receiving the product. Return
shipping costs cannot be refunded. There is a 15% restocking fee
for returns of this type. Please complete a
RMA
Request Form to help us process your return or exchange.
Wondering where your order is? If you have not yet received
your order and think that you should have received your order already,
please
visit your account summary for shipping status. If you did
not sign up for an account, please refer to the e-mail you received from
us with your tracking number and visit the
UPS or
USPS websites to track your package. If you did not receive a
tracking number, please
contact us.
Shipping charges are calculated at the time an order is placed. Total
shipping and handling charges are calculated based upon the total weight
of your order. Shipping charges are non-refundable.
Our standard shipping service is USPS Priority Mail. We utilize
UPS to ship larger products. If you live within the Continental
United States, we offer FREE SHIPPING on select products. Products
with free shipping are indicated within the shopping cart system.
If an order is refused for any reason, shipping fees and a 15%
restocking fee will be charged. If you request the shipment to be sent
again, an additional shipping fee will be charged. Please be sure to
make arrangements for the receipt of your shipments.If your billing
or shipping address is in California, please submit a signed resale
certificate in your business name to waive sales tax. Please
submit via fax to Customer Service at: (562) 799-5501.
Professional Beauty Corporation,
Makeup Artist Network, Make-up Channel, Inc. assumes no responsibility for the
product if it is repackaged and any claims will not be covered by
our manufacturers’ liability insurance. |
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