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Customer Service How May We Help You?

Ordering

Placing an order
Product samples
Accepted forms of payment
Back orders
Changing your order
Rush orders
Cancellations
Returned checks
Price changes
Contact us

Returns
Non-cosmetic and Makeup Products
Cosmetic and Makeup Products
RMA Request Form

E-catalog
Instructions for viewing the online e-catalog

Shipping
Tracking your package
Delivery time
Problem with an order?
Shipping policy
Refusal of shipment
International shipments

Privacy & Security
Privacy Notice
Terms and Conditions

Distributor/Reseller Opportunity
Request Distributor/Reseller Info.
Sales Tax Exemption
Product Repackaging

FAQ's
Frequently Asked Questions

ORDERING

PLACING AN ORDER:
We provide three different ordering options:
1. Call us toll-free at (866) 2-MAKEUP between the hours of 8:00am and 5:00pm Pacific Time.
2. You can email your order to sales@makeupart.net
3. You can mail your order to: Make-up Channel, Inc., Attn: Order Dept. 14726 Goldenwest St. Suite E, Westminster, CA 92683

PRODUCT SAMPLES:
We've made it easy for you to sample our products. View our pre-selected, introductory samplers. All sales are final. Therefore, we highly encourage you to sample our products prior to placing a substantial order. International: samples may be ordered through a sample order of $200 minimum.

ACCEPTED FORMS OF PAYMENT:
All first orders must be paid in full by Visa, MasterCard, or prepaid by Cashier's Check or Money Order.

BACK ORDERS:
Our vast inventory is always moving. On occasion, a product may be temporarily out of stock at the time your order is placed. Please be aware that we DO NOT back-order. Your invoice will flag any products that were not shipped. You are not charged for any products not shipped.

CHANGING YOUR ORDER:
To process your order quickly, orders are placed into our system almost immediately. Once they are in the system, we cannot add-on or amend them. Therefore, please review your order carefully to avoid later inconvenience.

RUSH ORDERS:
Rush orders are subject to an additional $75.00 to ship within a 24-hour time-frame on in-stock products.

CANCELLATIONS:
A 15% service charge will apply.

RETURNED CHECKS:
There is a $30 fee for any returned check.

PRICE CHANGES:
Prices are subject to change without notice.

RETURNS

To initiate a return, please complete the form below to obtain a Return Merchandise Authorization Number. All returns/exchanges require an RMA number. Upon receipt of your request, we will mail or e-mail you a shipping label to enable the return of your merchandise. All returns/exchanges require an RMA number. We allow 48 hours from the time you receive your merchandise to notify us of any problems. No returns will be accepted beyond 30-days from the time of purchase. Please review our detailed return policy for non-cosmetic products and cosmetic products.

Damaged or missing products must be reported no later than 3 days after receiving the order. Immediately take a photograph and email to: sales@makeupart.net. Please DO NOT discard packaging. A sales representative will require a damage or missing report for our records.

Once we receive the returned product and the product is verified to be in saleable condition (does not include products damaged or defective), the refund will be initiated.

Reason Type of Refund
Not what expected;
do not want
For returns that are not damaged, 15% restocking fee will apply; product replacement or credit only.
Damaged or defective Full refund when an item is returned to us.

 

RETURN POLICY – NON COSMETIC AND MAKEUP PRODUCTS:
We offer our retail customers a 30-day money-back guarantee if not completely satisfied with a product purchase. If, at any time during the 30-day period after purchase, you are not satisfied with your purchase, please complete a RMA request form. A 15% restocking fee will be applied to all return shipments and unused products. Product replacement or credit only. No returns beyond 30 days of purchase will be accepted. There will be no returns accepted without a RMA Number, NO Exceptions!! If you are returning a product as a result of our error, we will gladly pay the return shipping costs. To qualify for a refund, customers wishing to return/exchange products, must complete an RMA request form prior to returning the merchandise. Upon receipt of your returned product, Make-up Channel, Inc. or Professional Beauty Corporation will issue a refund and will notify you of your refund status via e-mail. Returns are not allowed unless authorized by Make-up Channel, Inc. or Professional Beauty Corporation.

RETURN POLICY – COSMETIC AND MAKEUP PRODUCTS:
All beauty, cosmetics, and makeup products have only a 15-day return policy from the date of sales receipt. Due to the nature of the product, it cannot be returned if it has been opened. NO Exceptions. If you are returning a product as a result of our error, we will gladly pay the return shipping costs. To qualify for a refund, customers wishing to return/exchange products, must complete an RMA request form prior to returning the merchandise. Upon receipt of your returned product, Make-up Channel, Inc. or Professional Beauty Corporation will issue a refund and will notify you of your refund status via e-mail. Returns are not allowed unless authorized by Make-up Channel, Inc. or Professional Beauty Corporation.

E-CATALOG
E-Catalog
To view our distributor E-Catalog Click Here.
SHIPPING

TRACKING YOUR PACKAGE:
Once your order has been shipped, you will receive a tracking number via e-mail. If you established an account, you can access your tracking information by accessing your account. If you did not establish an account and your package was sent via USPS Priority Mail, click here to track your package. If your package was sent via UPS, click here to track your package. For orders that were shipped outside of the United States, please contact us directly at sales@makeupart.net for additional tracking information.

DELIVERY TIME:
All orders are usually shipped within 3-5 working days of receipt of your order. We do not guarantee the freight service's delivery time, unless shipped via overnight or second day.

PROBLEM WITH AN ORDER?:
Did you receive a damaged or defective product?: If the merchandise has a damaged or defective part or has been damaged during shipping, please contact us within 48 hours of receiving the product. Please keep the carton and packaging as the shipping carrier may require a damage inspection to process the claim. Please complete a RMA Request Form to help us process your return or exchange.

Did you receive the wrong product or a product you didn't order?: While we have operational standards in place to minimize order errors, accidents happen. If the product we sent is the wrong product, please contact us within 48 hours of receiving the product. Please complete a RMA Request Form to help us process your return or exchange.

Not what you were expecting, ordered the wrong product?: If you are not satisfied with the product you have received, please contact us within 48 hours of receiving the product. Return shipping costs cannot be refunded. There is a 15% restocking fee for returns of this type. Please complete a RMA Request Form to help us process your return or exchange.

Wondering where your order is? If you have not yet received your order and think that you should have received your order already, please visit your account summary for shipping status. If you did not sign up for an account, please refer to the e-mail you received from us with your tracking number and visit the UPS, FEDEX or USPS websites to track your package. If you did not receive a tracking number, please contact us. Please Note: The Makeup Channel is not responsible for lost or stolen products. If upon receiving delivery confirmation, you feel your items have been lost or stolen - you MUST file a claim with said courier.

SHIPPING POLICY:
Shipping charges are calculated at the time an order is placed. Total shipping and handling charges are calculated based upon the total weight of your order. Shipping charges are non-refundable. Our standard shipping service is USPS Priority Mail. We utilize UPS to ship larger products. If you live within the Continental United States, we offer FREE SHIPPING on select products. Products with free shipping are indicated within the shopping cart system.

REFUSAL OF SHIPMENT:
If an order is refused for any reason, shipping fees and a 15% restocking fee will be charged. If you request the shipment to be sent again, an additional shipping fee will be charged. Please be sure to make arrangements for the receipt of your shipments.

INTERNATIONAL SHIPMENTS:
Makeupart.net does ship to most countries. For a quote, please contact us at sales@makeupart.net. Customers are responsible for all duties, customs, or other fees charged by their country.

DISTRIBUTOR / RESELLER OPPORTUNITY

DISTRIBUTOR/RESELLER OPPORTUNITY - VOLUME DISCOUNTS:
If you are interested in our Distributor/Reseller Opportunity, please click here to request additional information. Once your account has been established, you will have access to our distributor portal which includes business pricing and order tracking information via the web 24 hours per day. There is no fee to access our distributor portal.

Domestic US: Minimum order is $250. Minimum per color per product is 3 pieces. Order in multiples of 3's only. All sales are final, so we encourage you to purchase samples of new shades prior to placing a larger order. Samples/single pieces may be ordered at a discount to try new colors or products never purchased before at the 3-unit price. Contact us at info@makeupart.net to request coupon code.

International: Opening orders must meet a $5,000 minimum. 12 piece minimum per product. Reorders require a $1,000 minimum. Samples and single pieces may be ordered through a sample order of $200 minimum.

SALES TAX EXEMPTION:
If your billing or shipping address is in California, please submit a signed resale certificate in your business name to waive sales tax. Please submit via email to Customer Service at: info@makeupart.net

PRODUCT REPACKAGING:
Professional Beauty Corporation, Makeup Artist Network, Make-up Channel, Inc. assumes no responsibility for the product if it is repackaged and any claims will not be covered by our manufacturers' liability insurance.

 

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